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    Results for "customer communications management"

    • U

      University of California, Irvine

      Conflict Management

      Skills you'll gain: Conflict Management, Active Listening, Intercultural Competence, Cultural Diversity, Communication Strategies, Interpersonal Communications, Cultural Sensitivity, Communication, Stakeholder Management, Teamwork, Cooperation, Emotional Intelligence, Behavior Management, Relationship Management, Collaboration, Portfolio Management, Organizational Effectiveness, Empathy, Discussion Facilitation, Knowledge Transfer

      4.5
      Rating, 4.5 out of 5 stars
      ·
      2.3K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: New AI skills
      New AI skills
      G

      Google

      Google Project Management:

      Skills you'll gain: Quality Management, Project Scoping, Project Closure, Project Management, Project Management Life Cycle, Project Planning, Continuous Improvement Process, Agile Project Management, Project Controls, Quality Monitoring, Backlogs, Team Management, Project Documentation, Agile Methodology, Communication Planning, Project Risk Management, Project Schedules, Change Management, Milestones (Project Management), Organizational Structure

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      128K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: AI skills
      AI skills
      M

      Microsoft

      Microsoft Public Relations and Communications Associate

      Skills you'll gain: Media Relations, Marketing and Public Relations, Editing, Content Development and Management, Stakeholder Communications, Stakeholder Management, Proofreading, Public Relations, Internal Communications, Integrated Marketing Communications, Crisis Management, Content Creation, Press Releases, Target Audience, Marketing Communications, Communication Planning, Public Affairs, Corporate Communications, Media and Communications, Writing and Editing

      4.6
      Rating, 4.6 out of 5 stars
      ·
      97 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • S

      Starweaver

      Customer Relationship Management

      Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Process Mapping, Customer Engagement, Customer Service, Business Strategies, Customer Success Management, Customer Retention, User Experience, Target Audience, Customer Communications Management, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Scalability

      4.6
      Rating, 4.6 out of 5 stars
      ·
      201 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      CVS Health

      CVS Health Call Center Customer Service

      Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Retail Store Operations

      4.7
      Rating, 4.7 out of 5 stars
      ·
      340 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free
      Free
      C

      Coursera Instructor Network

      Voice of the Customer (VoC): Enhancing Experiences

      Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership

      4.8
      Rating, 4.8 out of 5 stars
      ·
      105 reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of California, Irvine

      Corporate Communications

      Skills you'll gain: Internal Communications, Corporate Communications, Media Relations, Storytelling, Strategic Communication, Employee Engagement, Target Audience, Diversity Equity and Inclusion Initiatives, Public Relations, Crisis Management, Social Media, Business Communication, Customer Communications Management, Employee Surveys, Culture Transformation, Stakeholder Communications, Marketing Communications, Branding, Communication, Brand Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      80 reviews

      Beginner · Specialization · 1 - 3 Months

    • K

      Knowledge Accelerators

      Customer Service Fundamentals

      Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.8K reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Columbia University

      Construction Management

      Skills you'll gain: Project Schedules, Construction Management, Construction Estimating, Project Finance, Cost Estimation, Project Risk Management, Bidding, Building Information Modeling, Scheduling, Cost Control, Environment Health And Safety, Risk Management, Project Closure, Lean Methodologies, Project Controls, Real Estate, Cash Flows, Business Transformation, Innovation, Architecture and Construction

      4.7
      Rating, 4.7 out of 5 stars
      ·
      9.2K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free
      Free
      C

      Coursera Instructor Network

      Improving Customer Retention

      Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing

      4.6
      Rating, 4.6 out of 5 stars
      ·
      30 reviews

      Beginner · Course · 1 - 4 Weeks

    • I

      IE Business School

      Integrated Marketing Communications: Advertising, Public Relations, Digital Marketing and more

      Skills you'll gain: Marketing Communications, Integrated Marketing Communications, Advertising, Marketing, Marketing Planning, Brand Management, Brand Loyalty, Branding, Campaign Management, Marketing Strategy and Techniques, Media Planning, Brand Awareness, Promotional Strategies, Consumer Behaviour, Communication Strategies, Public Relations, Digital Marketing, Budgeting

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      2.4K reviews

      Beginner · Course · 1 - 4 Weeks

    • G

      Google

      Foundations of Project Management

      Skills you'll gain: Project Management Life Cycle, Change Management, Organizational Structure, Project Management, Project Coordination, Organizational Skills, Agile Methodology, Project Planning, Waterfall Methodology, Cross-Functional Collaboration, Communication, Decision Making

      4.9
      Rating, 4.9 out of 5 stars
      ·
      94K reviews

      Beginner · Course · 1 - 4 Weeks

    1234…767

    In summary, here are 10 of our most popular customer communications management courses

    • Conflict Management: University of California, Irvine
    • Google Project Management:: Google
    • Microsoft Public Relations and Communications Associate: Microsoft
    • Customer Relationship Management: Starweaver
    • CVS Health Call Center Customer Service: CVS Health
    • Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
    • Corporate Communications: University of California, Irvine
    • Customer Service Fundamentals: Knowledge Accelerators
    • Construction Management: Columbia University
    • Improving Customer Retention: Coursera Instructor Network

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